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Consumer rights & complaints

The Consumer Rights Act, Section 75 and chargebacks, and the free ombudsman that exists for almost every industry.

What to do if your bank account is frozen or closedA bank that suspects money laundering can be legally barred from telling you why it froze your account. This explains what is real…16 minverified 2026-08-06
If your bank refuses to refund fraudA refusal is not the end of it. This is the second stage in full: which regime your loss falls under, what the bank has to prove, …15 minverified 2026-08-06
What to do if a company goes bust and owes you moneyRegistering as a creditor is the route people reach for first and the one that pays least. Section 75, chargeback, ATOL, the FSCS …16 minverified 2026-08-06
What to do if your flight is cancelled or delayedAirlines blur two separate entitlements into one refusal letter. The duty of care — food, calls and a hotel — is owed whatever cau…18 minverified 2026-08-06
How to complain about your councilYou must exhaust the council's own procedure before an ombudsman will look at it, and ombudsmen examine how a decision was made ra…12 minverified 2026-08-05
How to complain and actually winBritain has a free ombudsman for almost every industry, and they work for one structural reason: they cost the business money and …7 minverified 2026-07-30
How to make a subject access requestA subject access request is free, needs no form, and forces an organisation to hand over the personal data it holds about you. It …12 minverified 2026-08-05
Your refund rights under the Consumer Rights ActYou have 30 days to reject faulty goods outright for a full refund, and rights that last up to six years after that. This explains…8 minverified 2026-07-30
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